Contact information
Glasgow Threads
Last Updated: November 11, 2026
Welcome to Glasgow Threads!
We are committed to providing excellent customer service and making your shopping experience as smooth and enjoyable as possible.
Whether you have a question about our products, need assistance with an order, or would like information about shipping, returns, or refunds, our customer support team is here to help.
1. Customer Support
For general enquiries, order assistance, or customer service requests, please contact us using the information below.
Store Name: Glasgow Threads
Email: contact@glasgowthreads.shop
Business Address:
C. Palomas 25
Sevilla, SE 41014
Spain
Website: https://glasgowthreads.shop
Preferred Contact Method: Email
2. How We Can Help
Our customer support team can assist you with:
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Product information, sizing, and availability.
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Order confirmations and order status.
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Shipping estimates and delivery enquiries.
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Order tracking information, when available.
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Returns, refunds, and cancellation requests.
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Incorrect or incomplete delivery addresses.
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Lost, delayed, or damaged packages.
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Payment and checkout-related questions.
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General feedback and shopping enquiries.
3. Order-Related Enquiries
If you are contacting us about an existing order, please include the following information in your email:
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Your order number.
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The email address used during checkout.
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A brief description of your question or concern.
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Relevant photographs, if reporting a damaged or incorrect item.
Providing these details will help us review your request more efficiently.
4. Shipping and Delivery Support
Glasgow Threads offers free shipping to customers in the United Kingdom, United States, Spain, and Canada.
Our estimated delivery times are:
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Order Processing: 1–3 business days.
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Shipping Transit: 3–5 business days.
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Total Estimated Delivery: 4–8 business days.
Business days exclude weekends and applicable public holidays.
If your order has not arrived within the estimated timeframe, please email us with your order number so we can assist you.
For additional information, please review our Shipping Policy.
5. Returns and Refund Assistance
If you wish to request a return, report a problem with a product, or enquire about a refund, please contact us at:
Include your order number and a description of your request.
Our customer support team will review your enquiry and guide you through the next steps in accordance with our Refund Policy and applicable consumer protection laws.
6. Business Information
Business / Store Name: Glasgow Threads
Business Address:
C. Palomas 25
Sevilla, SE 41014
Spain
Customer Service Email: contact@glasgowthreads.shop
Website: https://glasgowthreads.shop
Please note that the business address is provided for business identification and correspondence. Customers should contact our support team before sending any returns, as return arrangements may differ from our business correspondence address.
7. Feedback and Suggestions
We value our customers' feedback and are always looking for ways to improve our products and services.
If you have suggestions, comments, or concerns about your experience with Glasgow Threads, please feel free to contact us.
Your feedback helps us continue improving our online shopping experience.
Thank you for shopping with Glasgow Threads!
We appreciate your trust in our store and look forward to assisting you whenever you need support.
Glasgow Threads Customer Support
contact@glasgowthreads.shop