Privacy policy

Last updated: November 11, 2026

At Glasgow Threads ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or contact our customer support team.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our store or place an order, we may collect the following information:

  • Personal Information: Your name, email address, phone number, billing address, and shipping address.

  • Order Information: Products purchased, order details, payment status, and transaction information.

  • Device Information: IP address, browser type, device information, and operating system.

  • Usage Information: Pages visited, products viewed, website interactions, and browsing activity.

  • Communication Information: Information you provide when contacting our customer support team.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfil your orders.

  • To arrange shipping and delivery.

  • To process payments, refunds, and returns.

  • To communicate with you about your purchases.

  • To provide customer support.

  • To improve our website, products, and shopping experience.

  • To prevent fraudulent transactions and protect our store.

  • To send promotional communications when you have provided the required consent.

  • To comply with applicable legal and regulatory obligations.

3. Sharing Your Information

We do not sell your personal information to third parties.

However, we may share relevant information with trusted service providers when necessary to operate our business, including:

  • Payment Providers: To securely process transactions.

  • Shipping and Delivery Companies: To deliver your orders.

  • E-commerce Platforms: To operate and maintain our online store.

  • Marketing and Analytics Providers: To understand website performance and improve advertising campaigns.

  • Technical Service Providers: To maintain website security and functionality.

These providers are only permitted to process information as necessary for their services and in accordance with applicable data protection requirements.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

These technologies may help us:

  • Remember your shopping cart and preferences.

  • Understand how visitors use our website.

  • Analyse website performance.

  • Measure advertising effectiveness.

  • Provide relevant marketing content.

You can manage your cookie preferences through our cookie consent tool, where available, or adjust your browser settings.

Non-essential cookies and tracking technologies will only be activated where legally required consent has been obtained.

5. Data Protection and Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Although we work to protect your information, no method of electronic transmission or storage is completely secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, including processing orders, providing customer support, resolving disputes, and meeting applicable legal, accounting, and tax obligations.

When information is no longer required, it will be securely deleted or anonymised where appropriate.

7. Your Privacy Rights

Under applicable data protection laws, including the General Data Protection Regulation (GDPR), you may have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information, subject to legal obligations.

  • Request restriction of certain processing activities.

  • Object to certain types of data processing.

  • Request a copy of your personal information in a portable format.

  • Withdraw your consent where processing is based on consent.

  • Lodge a complaint with your relevant data protection authority.

To exercise your rights, please contact us using the details provided below.

8. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children in violation of applicable laws.

If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps to address the situation.

10. International Data Transfers

Some of our service providers may process personal information outside the European Economic Area (EEA).

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with applicable data protection laws, including the use of appropriate safeguards where required.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements.

Any updates will be published on this page with a revised "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Store Name: Glasgow Threads

Email: contact@glasgowthreads.shop

Business Address: C. Palomas 25, Sevilla, SE 41014, Spain