Refund policy

Last updated: November 11, 2026

At Glasgow Threads, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 30-day return guarantee to make your shopping experience as easy and convenient as possible.

1. 30-Day Return Guarantee

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

  • Be unused and unworn.

  • Be in its original condition.

  • Have all original tags and packaging, where applicable.

  • Be accompanied by proof of purchase or your order number.

Items that do not meet these conditions may not qualify for a return, except where required by applicable consumer protection laws.

2. Free Returns

We offer FREE RETURNS to our customers.

If you wish to return an item, please contact our customer support team at:

Email: contact@glasgowthreads.shop

Please include your order number and the reason for your return. Our team will provide you with the necessary return instructions.

Do not send any items back without contacting us first.

3. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

  • Your refund will be processed within 5 business days.

  • The refund will be issued to your original payment method.

  • Depending on your bank or payment provider, additional time may be required for the funds to appear in your account.

If your refund is delayed beyond the expected timeframe, please contact us at contact@glasgowthreads.shop.

4. Exchanges

We do not accept exchanges.

If you need a different size, colour, or style, you may return your original item under our 30-day return guarantee and place a new order separately.

5. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at contact@glasgowthreads.shop.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the item, if applicable.

We will review your request and work to find an appropriate solution.

6. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Once an order has been processed or dispatched, cancellation may no longer be possible. However, you may still be eligible to return the item under our return policy and applicable consumer protection laws.

7. Contact Information

If you have any questions about refunds or returns, please contact us:

Store: Glasgow Threads
Email: contact@glasgowthreads.shop
Business Address: C. Palomas 25, Sevilla, SE 41014, Spain

We appreciate your trust in Glasgow Threads and thank you for shopping with us.