Terms of service

Glasgow Threads
Last Updated: November 11, 2026

1. Overview

Welcome to Glasgow Threads!

These Terms of Service ("Terms") govern your access to and use of our website, products, and services.

Glasgow Threads is an online fashion store offering clothing, footwear, accessories, and related fashion products to customers in the United Kingdom, United States, Spain, and Canada.

By visiting our website, browsing our products, or placing an order, you agree to these Terms of Service and our applicable store policies.

Please read these Terms carefully before using our website or making a purchase.

If you do not agree with these Terms, please refrain from using our website or purchasing our products.

Business Information

Glasgow Threads
C. Palomas 25
Sevilla, SE 41014
Spain

Customer Support: contact@glasgowthreads.shop

2. Eligibility and Use of Our Website

By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are under the age of majority in your jurisdiction, you must have the permission and supervision of a parent or legal guardian when making purchases.

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

  • Use our website for fraudulent or unlawful activities.

  • Provide false or misleading information when placing an order.

  • Attempt to interfere with the security or functionality of our website.

  • Introduce viruses, malicious software, or harmful code.

  • Use automated tools to access or disrupt our website without authorisation.

  • Infringe the intellectual property rights of Glasgow Threads or third parties.

We reserve the right to restrict access to our services where necessary to prevent unlawful activity, fraud, or misuse, subject to applicable law.

3. Products and Product Information

Glasgow Threads aims to provide accurate and detailed information about the fashion products available through our online store.

Product descriptions may include information about sizes, colours, materials, features, and other relevant characteristics.

We make reasonable efforts to ensure that product images and descriptions accurately represent the items offered for sale.

However, please note:

  • Product colours may appear slightly different depending on your device and display settings.

  • Sizing may vary depending on the style, design, or manufacturer.

  • Product availability may change without prior notice.

  • Minor variations may occur where they do not materially affect the product's advertised characteristics.

We encourage customers to carefully review product descriptions, size guides, and other relevant information before placing an order.

Nothing in this section limits your statutory rights if a product is faulty, incorrectly described, or otherwise does not conform to applicable consumer protection requirements.

4. Product Availability

All products displayed on our website are subject to availability.

Although we make reasonable efforts to keep our inventory information accurate, an item may occasionally become unavailable after an order has been placed.

If we are unable to fulfil an order due to product unavailability, we will notify you using the contact information provided at checkout.

Where payment has already been collected for an item that we cannot supply, we will arrange an appropriate refund to the original payment method.

We may update our product selection, descriptions, and availability from time to time.

5. Pricing and Payment

All product prices are displayed on our website in the currency indicated during the shopping experience or checkout process.

The total amount payable for an order will be presented during checkout before the purchase is completed.

Glasgow Threads reserves the right to update product prices, promotions, and offers at any time. Any price changes will not affect orders that have already been accepted.

We make reasonable efforts to ensure that all prices are accurate.

If an obvious pricing error is discovered before an order is accepted, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order.

Payments must be completed using an accepted payment method displayed at checkout.

Payment processing may be carried out by authorised third-party payment providers, subject to their applicable terms and security procedures.

Customers are responsible for providing accurate billing and payment information.

6. Order Placement and Confirmation

When you place an order through Glasgow Threads, you are submitting a request to purchase the selected products.

After completing checkout, you will normally receive an order confirmation email containing details of your purchase.

Receipt of an automated order confirmation does not necessarily mean that your order has been accepted for fulfilment.

Orders remain subject to product availability, payment verification, and reasonable fraud-prevention checks.

We may be unable to accept or fulfil an order if:

  • The requested product is unavailable.

  • Payment authorisation is unsuccessful.

  • Incorrect or incomplete information prevents order fulfilment.

  • There is a reasonable indication of fraudulent or unauthorised activity.

  • An obvious pricing or listing error has occurred.

If we cannot fulfil an order for which payment has already been collected, we will notify you and arrange a refund of the affected amount.

7. Shipping and Delivery

Glasgow Threads currently provides shipping to the following destinations:

  • United Kingdom

  • United States

  • Spain

  • Canada

Shipping is free on all orders, with no minimum purchase requirement.

Our standard delivery estimates are:

  • Order Processing: 1–3 business days.

  • Shipping Transit: 3–5 business days after dispatch.

  • Total Estimated Delivery: 4–8 business days.

Business days exclude weekends and applicable public holidays.

Delivery times are estimates and are not guaranteed.

Unexpected delays may occur due to customs procedures, adverse weather conditions, carrier disruptions, or other circumstances outside our reasonable control.

Customers will receive shipping confirmation and tracking information when available.

For further information, please refer to our Shipping Policy.

8. International Orders and Customs

Glasgow Threads serves customers in several international markets.

Depending on the destination country and applicable regulations, international shipments may undergo customs inspections or import clearance procedures.

Delivery estimates may be affected by customs processing.

Any applicable import duties, taxes, or customs-related charges will be handled in accordance with the information provided during checkout, applicable law, and relevant customs requirements.

Customers should review any import-related information presented before completing their orders.

9. Returns, Refunds, and Cancellations

We want our customers to feel confident when shopping with Glasgow Threads.

Returns, refunds, and order cancellations are handled in accordance with our published Refund Policy and applicable consumer protection laws.

If you wish to request a return, refund, or cancellation, please contact our customer support team at:

contact@glasgowthreads.shop

Please include your order number and a brief description of your request.

Our team will review your enquiry and provide information about the available next steps.

Certain products may be subject to specific return conditions where permitted by law.

Nothing in these Terms excludes or restricts mandatory consumer rights, including applicable cancellation rights and remedies for faulty, damaged, or incorrectly described goods.

For complete information, please review our Refund Policy before placing an order.

10. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

Please carefully review your delivery address, postcode or ZIP code, and contact details before completing checkout.

If you identify an error after placing an order, please contact us as soon as possible.

We will make reasonable efforts to update your shipping information before dispatch.

However, we cannot guarantee that an address can be changed once an order has been shipped.

If an order cannot be delivered because of incorrect or incomplete information, please contact our support team so that we can review the circumstances and available options.

11. Lost, Delayed, or Damaged Orders

Glasgow Threads is committed to helping customers resolve delivery-related issues.

If your order is significantly delayed, appears to be lost during transit, or arrives damaged, please contact:

contact@glasgowthreads.shop

When reporting a problem, please provide your order number and relevant information about the issue.

For damaged products, photographs of the item and packaging may help us assess the situation.

We will review the circumstances and assist with an appropriate resolution in accordance with applicable consumer protection laws and our store policies.

12. Accuracy of Customer Information

When placing an order, you agree to provide accurate, complete, and up-to-date information.

This includes your name, email address, billing information, and shipping details.

You are responsible for ensuring that your contact information remains correct so that we can communicate important updates about your purchase.

If the information provided is inaccurate or incomplete, order processing or delivery may be delayed.

13. Intellectual Property

Unless otherwise stated, the content displayed on the Glasgow Threads website, including our original text, graphics, store branding, logos, website design, and other materials, is owned by Glasgow Threads or used with appropriate authorisation.

These materials may be protected by copyright, trademark, and other intellectual property laws.

You may access and use our website for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, republish, or commercially exploit protected website content without the necessary permission.

Any third-party trademarks, product names, or other intellectual property remain the property of their respective owners.

14. Customer Reviews and Submitted Content

Where our website allows customers to submit product reviews, comments, feedback, or other content, you agree to provide information that is truthful, lawful, and respectful.

You must not submit content that:

  • Contains false or misleading statements.

  • Violates another person's rights.

  • Includes unlawful, abusive, or discriminatory material.

  • Contains malicious links or harmful software.

  • Misrepresents your experience with our products.

We may moderate or remove content that breaches these requirements, subject to applicable law.

Submitting feedback does not transfer ownership of your original content to Glasgow Threads.

By submitting content for publication, you grant us permission to display and use that content for the purpose for which it was submitted, subject to applicable privacy and intellectual property laws.

15. Third-Party Services and Links

Our website may contain links to third-party websites or use external services to support payment processing, website functionality, and order fulfilment.

These third-party services may operate under their own terms and privacy policies.

Glasgow Threads does not control the content, availability, or policies of independent third-party websites.

We recommend reviewing the applicable terms and privacy policies before using external services.

Nothing in this section limits our legal responsibilities concerning products or services purchased directly from Glasgow Threads.

16. Privacy and Personal Information

Protecting customer information is important to us.

When you visit our website or place an order, we may collect and process personal information necessary to provide our services.

This may include:

  • Contact information.

  • Billing and shipping details.

  • Order and purchase information.

  • Information relating to customer service enquiries.

  • Technical information associated with website usage.

Personal information is processed in accordance with our Privacy Policy and applicable data protection laws.

For more information about how we collect, use, store, and protect personal data, please review our Privacy Policy.

Privacy-related enquiries can be directed to contact@glasgowthreads.shop.

17. Website Availability and Technical Issues

We aim to maintain a reliable and accessible online shopping experience.

However, our website may occasionally be unavailable due to scheduled maintenance, technical difficulties, system updates, or circumstances beyond our reasonable control.

We do not guarantee uninterrupted access to the website at all times.

Where reasonable, we will work to restore normal service as promptly as possible.

Temporary website interruptions do not affect your statutory rights regarding purchases already made.

18. Limitation of Liability

Glasgow Threads aims to provide accurate product information, reliable customer service, and a satisfactory shopping experience.

To the extent permitted by applicable law, we are not responsible for losses arising solely from events beyond our reasonable control where we have not breached any legal obligation.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, these Terms do not exclude or restrict:

  • Liability for fraud or fraudulent misrepresentation.

  • Liability for death or personal injury caused by negligence where applicable.

  • Mandatory consumer protection rights.

  • Your legal remedies for faulty, damaged, or misdescribed products.

  • Any other liability that cannot lawfully be excluded or limited.

Your statutory rights remain unaffected.

19. Prohibited Activities

You agree not to misuse our website or services.

Prohibited activities include:

  • Attempting to gain unauthorised access to our systems.

  • Interfering with the normal operation of the website.

  • Submitting fraudulent orders or payment information.

  • Using our services to conduct unlawful transactions.

  • Copying or distributing website content in violation of intellectual property rights.

  • Attempting to collect other customers' personal information without authorisation.

We may take reasonable and proportionate steps to prevent misuse, protect our website, and comply with legal obligations.

20. Changes to Products and Services

We may update, improve, modify, or discontinue products and website features from time to time.

These changes may include adjustments to product collections, product descriptions, website functionality, and promotional offers.

Any changes will be made in accordance with applicable law and will not remove rights that customers have already acquired under accepted purchase contracts.

21. Governing Law and Consumer Rights

Glasgow Threads operates from Spain.

These Terms are generally governed by the laws of Spain, subject to any mandatory consumer protection rules that apply in the customer's country of residence.

For customers located in the United Kingdom, United States, Spain, or Canada, applicable local consumer protection laws may provide rights that cannot be excluded or limited by these Terms.

Nothing in these Terms is intended to override mandatory legal protections, including any applicable rules relating to consumer contracts, cancellation rights, product conformity, or access to legal remedies.

Any disputes will be handled in accordance with applicable laws and jurisdictional requirements.

22. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent permitted by applicable law.

The remaining provisions will continue to apply where legally permissible.

23. Entire Agreement

These Terms of Service, together with our applicable store policies, form the terms governing your use of our website and purchases from Glasgow Threads.

Our associated policies may include:

  • Shipping Policy.

  • Refund Policy.

  • Privacy Policy.

Specific information provided during checkout may also form part of your purchase agreement.

Where there is a conflict between these Terms and mandatory consumer protection laws, the applicable legal requirements will prevail.

24. Updates to These Terms

Glasgow Threads may revise these Terms of Service from time to time to reflect changes in our business operations, website functionality, services, or applicable legal requirements.

When changes are made, the updated version will be published on our website with a revised last-updated date.

Changes will not retrospectively remove rights arising under purchase agreements already concluded.

We encourage customers to review these Terms periodically.

25. Contact Information

If you have any questions about these Terms of Service, your order, or our website, please contact us.

Glasgow Threads

Email: contact@glasgowthreads.shop

Business Address:
C. Palomas 25
Sevilla, SE 41014
Spain

Our customer support team will be happy to assist with general enquiries, order-related questions, and concerns about our services.

Thank you for choosing Glasgow Threads.

We appreciate your trust and are committed to providing a transparent, secure, and enjoyable online fashion shopping experience.