Shipping policy
Glasgow Threads
Last Updated: November 11, 2026
At Glasgow Threads, we are committed to providing a smooth, reliable, and transparent shopping experience. We understand how important it is to receive your order on time, and we work to ensure that every order is carefully processed and dispatched as efficiently as possible.
Please review our Shipping Policy below for information about processing times, delivery estimates, shipping destinations, and how we handle shipping-related enquiries.
1. Shipping Destinations
Glasgow Threads currently offers shipping to customers in the following countries:
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United Kingdom
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United States
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Spain
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Canada
We currently accept orders for delivery to these four destinations only.
2. Free Shipping on All Orders
We are pleased to offer FREE shipping on all orders, regardless of the order value, for deliveries to all supported countries.
There is no minimum purchase requirement to qualify for free shipping.
3. Order Processing Time
All orders are processed within 1–3 business days after they have been successfully placed and payment has been confirmed.
During this period, our team prepares your items for dispatch.
Please note:
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Business days are Monday to Friday, excluding weekends and public holidays.
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Orders placed during weekends or public holidays will begin processing on the next business day.
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Processing time is separate from the shipping and transit time.
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Occasionally, processing may take longer due to unusually high order volumes or unforeseen circumstances.
Once your order has been dispatched, you will receive a shipping confirmation email.
4. Estimated Shipping and Delivery Times
After your order has been processed and dispatched, the estimated transit time is 3–5 business days.
Our estimated delivery times are as follows:
| Shipping Destination | Processing Time | Transit Time |
|---|---|---|
| United Kingdom | 1–3 business days | 3–5 business days |
| United States | 1–3 business days | 3–5 business days |
| Spain | 1–3 business days | 3–5 business days |
| Canada | 1–3 business days | 3–5 business days |
Total Estimated Delivery Time: 4–8 business days from order confirmation.
These estimates include both order processing and shipping transit times.
Business days exclude Saturdays, Sundays, and applicable public holidays.
Please note that delivery times are estimates rather than guaranteed arrival dates.
5. Shipping Confirmation and Order Tracking
Once your order has been dispatched, we will send a shipping confirmation email to the email address provided during checkout.
Your shipping confirmation will include tracking information when available.
If tracking details are provided, you can use them to follow the progress of your shipment.
In some cases, tracking information may take additional time to become available or reflect the latest shipment updates.
If you have not received your shipping confirmation after the estimated processing period, please contact us at contact@glasgowthreads.shop.
6. Possible Shipping Delays
While we make every effort to ensure orders arrive within the estimated delivery timeframe, occasional delays may occur due to circumstances outside our control.
These may include:
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Customs inspections or clearance procedures for international shipments.
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Severe weather conditions affecting transportation.
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Carrier operational delays or disruptions.
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Public holidays or periods of high shipping demand.
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Unexpected logistical or transportation issues.
Such circumstances may extend the estimated delivery period.
We appreciate your patience and understanding if your delivery is affected by an unforeseen delay.
7. International Shipping
Glasgow Threads serves customers in the United Kingdom, United States, Spain, and Canada.
Orders shipped internationally may be subject to customs inspections and import procedures in the destination country.
Customs clearance times vary depending on local regulations and the relevant authorities. These procedures may occasionally affect delivery estimates.
Our free shipping offer applies to shipping charges for orders delivered to all four supported countries.
8. What If My Order Has Not Arrived?
If your order has not arrived within the estimated delivery timeframe of 4–8 business days, we recommend taking the following steps:
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Check your shipping confirmation email: Review any available tracking details for the latest delivery information.
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Verify your delivery address: Make sure the shipping address provided during checkout is correct.
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Check for delivery updates: Review any delivery notifications that may have been sent to you.
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Contact our support team: If your order remains undelivered after the estimated timeframe, please email us at contact@glasgowthreads.shop.
When contacting us, please include your order number and the email address used during checkout.
Our team will review your enquiry and assist you in determining the status of your shipment.
9. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing accurate and complete shipping information during checkout.
Please ensure that your shipping address includes all relevant details, such as your full name, street address, building or apartment number where applicable, city, postcode or ZIP code, and country.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at contact@glasgowthreads.shop.
We will make reasonable efforts to update the address before dispatch.
However, once an order has been dispatched, we may be unable to modify the delivery address.
Incorrect or incomplete addresses may result in delivery delays, failed delivery attempts, or packages being returned.
If your package is returned because of an incorrect address, please contact our customer support team so we can review the available options.
10. Lost or Damaged Packages
We understand how disappointing it can be when an order is lost or arrives damaged.
If you believe your package has been lost during transit, please contact us at contact@glasgowthreads.shop with your order number and any available shipping information.
Our team will review the situation and assist you with the next appropriate steps.
If your package arrives damaged:
Please contact us as soon as reasonably possible after receiving your order.
To help us assess the issue, we recommend including:
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Your order number.
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A brief description of the damage.
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Clear photographs of the damaged item.
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Photographs of the packaging, where relevant.
We will review the information provided and work with you towards an appropriate resolution in accordance with our applicable store policies and consumer rights.
11. Multiple Items in One Order
If you purchase multiple items in a single order, they may occasionally arrive separately depending on fulfilment arrangements.
If your order arrives with an item missing, please review your shipping communications and contact our customer support team for assistance.
We will be happy to help you check the status of any outstanding items.
12. Customer Support and Shipping Enquiries
If you have any questions about your order, shipping times, delivery status, or a shipping-related issue, please contact our customer support team.
Glasgow Threads
Customer Support Email: contact@glasgowthreads.shop
Business Address:
C. Palomas 25
Sevilla, SE 41014
Spain
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
13. Changes to This Shipping Policy
Glasgow Threads reserves the right to update this Shipping Policy when necessary to reflect changes to our shipping operations, delivery arrangements, or applicable requirements.
Any updates will be published on this page with a revised last-updated date.
We encourage customers to review this policy before placing an order.
Thank you for shopping with Glasgow Threads!
We appreciate your trust in our store and look forward to delivering your fashion essentials with care.
For any shipping-related questions, please contact contact@glasgowthreads.shop.